bhai88 Privacy Policy

1 Introduction and Scope

This Privacy Policy is a formal document issued by bhai88. It applies to all individuals who use bhai88's website, mobile application, or any other digital platform. By using our services, you are considered to have agreed to the terms of this policy.

bhai88 believes that protecting users' personal information is a fundamental responsibility. To that end, we follow the latest technical measures and administrative procedures. This policy should be read together with the Terms and Conditions, as both documents together form the complete framework of our service.

If you have any questions or concerns about anything described in this policy, please contact our support team. bhai88's 24/7 live chat and email support are always available in both Bengali and English.

2 What Information We Collect

bhai88 collects only the information necessary to operate and improve our services. The different types of information we collect are described in detail below.

2.1 Registration and Identity Information

When you create an account, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID or other government-issued ID details (where applicable)
• Username and password chosen by the user

2.2 Financial Transaction Information

For deposits and withdrawals, we connect with mobile banking services. In this process, we record your mobile banking number, transaction amount, and date. bhai88 does not store bank card details or full financial account information.

2.3 Usage and Technical Information

The following information is recorded automatically while you use the platform:

• IP address and device type
• Browser and operating system information
• Login time and session duration
• Pages visited and click patterns
• Information collected from cookies and similar tracking technologies

3 Purpose of Using Information

bhai88 uses the information collected only for specific and lawful purposes. The main reasons we use your information are listed below:

1. Completing account registration, verification, and management
2. Processing deposit and withdrawal transactions and ensuring their security
3. Providing a personalised experience and relevant offers
4. Preventing fraud, deception, and unauthorised access
5. Improving customer service and resolving user issues
6. Monitoring and improving platform performance
7. Complying with applicable laws and regulations
8. Providing responsible gaming guidance

4 Sharing and Disclosure of Information

bhai88 may share your information with third parties in limited and specific circumstances. In such cases, only the minimum necessary information is shared.

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technical infrastructure, and gaming content delivery. These partners operate under contractual terms and have no right to use your information for any other purpose.

4.2 Legal Obligations

We may be required to provide information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities.

4.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity, subject to the same standards of this privacy policy.

5 Cookies and Tracking Technologies

bhai88 uses cookies and similar technologies to improve the user experience. A cookie is a small data file stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember language and display preferences.
• Analytics Cookies: Help monitor and improve platform usage.
• Marketing Cookies: Used to display relevant promotional content.

You can disable analytics and marketing cookies from your browser settings. However, this may limit some functionality of the site.

6 Data Security Measures

bhai88 applies industry-standard security measures to protect your information. Our key technical safeguards are:

• SSL/TLS Encryption: All data transmitted between the server and the user's device is encrypted.
• Secure Server Infrastructure: Data is stored in secure data centres with physical and network security in place.
• Access Controls: Only authorised staff can access user information for specific purposes.
• Regular Security Audits: Regular assessments are conducted to identify and address platform security vulnerabilities.
• OTP Verification: OTP-based two-step verification for important transactions and account changes.

However, no data transmission over the internet is entirely risk-free. We do our best to ensure maximum protection, but users are also responsible for keeping their passwords confidential.

7 Data Retention Period

bhai88 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active Account Data: For the entire duration the account remains active.
• Closed Account Data: For a defined period after account closure to meet legal obligations.
• Financial Transaction Records: For the period required under applicable financial regulations.
• Technical Logs: Automatically deleted once no longer needed.

8 User Rights

bhai88 provides users with the following rights regarding their personal information:

1. Right to Access: You can find out what information we hold about you.
2. Right to Correction: You can request correction of inaccurate or outdated information.
3. Right to Deletion: In certain circumstances, you can request that your information be deleted.
4. Right to Restrict Processing: You can object to your information being used for a specific purpose.
5. Right to Data Portability: You can receive a copy of your information in a structured format.

To exercise these rights, please contact our support team. Due to legal obligations, deletion of some information may not be possible.

9 Policy on Minor Users

bhai88's services are for individuals aged 21 or above only. We do not knowingly collect information from anyone under the age of 21. Age verification is in place at the time of registration.

If a parent or guardian believes their minor child has registered on our platform, please contact us immediately. We will close the relevant account and delete the information. Following the Responsible Gaming Guidelines is very important to us.

10 Third-Party Sites and Services

bhai88's platform may be connected to third-party service providers, such as payment gateways and gaming content providers. These third parties have their own privacy policies, for which bhai88 is not responsible. We recommend that you read their policies before using these services.

11 Steps in Case of a Data Security Breach

In the event of a data security breach, bhai88 will notify the affected users as quickly as possible. We will assess the extent of the damage, take the necessary corrective steps, and act to prevent such incidents in the future. The relevant authorities will be informed based on the nature and scale of the breach.

12 Changes to the Privacy Policy

bhai88 reserves the right to change this Privacy Policy at any time. For significant changes, we will post a notice on the platform or inform you via your registered email. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

The date of each update is noted at the top of the document. To learn about previous versions, please contact our support team. You can learn more about bhai88's values and operating principles on our About Us page.

13 Contact and Complaints

For any questions, concerns, or complaints related to this Privacy Policy, please contact us directly:

•   24/7 Live Chat Support — in Bengali and English
•   Email: [email protected]

We aim to resolve all requests as quickly as possible. You can also visit our FAQ section for common questions.